Employee Options 

When it comes to a strong affirmative defense against employment practice claims, it is important that you provide your employees with the opportunity to make their concerns and complaints known. 

Simply asking employees to "discuss the issue with your supervisor" or even to "call HR" is not enough.  When complaints are sensitive in nature, or involve people in authority, employees need more secure, and sometimes anonymous ways to express concerns.  Providing these tools, and requiring their use, will greatly improve your chances to avoid penalties.

Each client is set up with dedicated, secure, branded options that are all integrated in the Opendoorline Concern Management System for easy tracking and management.  Regardless of the communication vehicle chosen, all contacts are recorded and documented.

Secure Web Portal

• http://companyname.opendoorline.com
• Accessible outside the firewall for confidentiality
• Linkable from/to your Intranet
• Customized with your brand, messaging, and commitment statements

Toll Free Hotline

• Toll free telephone number with extended live answer hours
• Highly trained concern managers (midwest based, college educated)
• Scripted and customized to your specifications

Dedicated Email address

• Secure email address for quick notification and contact request
• Non-client hosted to ensure confidentiality

Secure Toll Free Fax Option

• Private toll free fax number with live confirmation
• Utilize your own HR complaint form, suggestion form... or have us create one for you
• Provides opportunity to fax printed material in support of the complaint

 P.O. Box

• Some employees still prefer to make copies of materials, and correspond using traditional mail
• We provide a confidential and secure P.O. Box for receipt of concerns and supporting materials